Return Policy

Effective Date: March 2023

Thank you for choosing threads crafts for your tool needs. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we have outlined our refund policy below to ensure a seamless and fair process.

1. Returns and Refunds Eligibility:

   • To be eligible for a refund, the item must be unused and in the same condition as when you received it.
   • The return must be initiated within 24 days from the date of purchase.

2. Return Process:

   • To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
   • Write the RMA number on the outside of the package.
   • Ship the product back to us, including all original packaging, along with a copy of the original purchase receipt.

3. Refund Method:

   • Refunds will be issued to the original method of payment used for the purchase.
   • Please allow 24 business days for the refund to be processed after we receive the returned item.

4. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to gift cards, downloadable software, and clearance items.

5. Shipping Costs:

   • Shipping costs are non-refundable.
   • The customer is responsible for return shipping costs unless the return is a result of our error.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately.
   • We will provide instructions for returning the item and will cover the return shipping costs.

7. Exchanges:

   • We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

8. Cancellation Policy:

   • Orders can be canceled within 24 hours of purchase. After that timeframe, the order may have already been processed and shipped.

9. Contact Information:

   • For any questions regarding our refund policy, please contact our customer service team at +1 ####.

threads crafts reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing threads crafts, We appreciate your business and are committed to ensuring your satisfaction.