Contact

How Can We Assist You Today?

Our support team is here for you seven days a week. We aim to reply to all messages within one day. For real-time assistance, simply open the Inbox messenger by clicking the chat icon at the bottom-right corner of your screen.

Company Information

Trade name: Threads Crafts
Full company name: Bars Ecom B.V.
Chamber of Commerce (KvK) registration number: 94465835
VAT number: NL866787896B01
Registered office address:
Klokgevel 27, Assendelft, Noord-Holland, 1566 LM, Netherlands

Customer support
Email: support@threadscrafts.com
Customer support phone: +12513734994

Customer Service Opening Hours:

(AEDT) - Australian Eastern Daylight Time

Monday to Friday: 09:00–17:00 AEDT
Saturday and Sunday: 11:00–15:00 AEDT

Questions? We respond within one day.

Order & Tracking Support

Need an update on your delivery, want to check your order status, or make a change? We’re here to assist you every step of the way.

Product Information

Want to know more about an item or need help choosing the right fit? Our team is happy to provide tailored recommendations.

Returns & Exchanges

We’ll guide you through the return process and assist with any exchange requests to make things as smooth as possible. For more details about returns, please view our Return & Refund Policy.

Get the Answers You Need — And Learn More About Us

Have a question? Our FAQ section covers everything from order tracking and shipping to returns and product details, so you can find clear answers quickly, anytime.

View FAQ!

Visit our About Us page to discover how we began, what we stand for, and the values that guide everything we do.

About us