Last updated: November 28, 2025
Welcome to our FAQ section. Here you’ll find quick answers to the most common questions about ordering, shipping, payments, returns, and more.
Everything is organized to help you find what you need fast. And if you don’t see your answer here, just reach out - we’re always happy to help.
Order & Shipping
Orders are processed within 1-3 business days (Monday to Friday). Once processed, Transit typically takes 2-5 business days (Monday to Friday). Total Delivery time is 3-8 business days (Monday to Friday) . Read more in our Shipping Policy.
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly via our tracking page.
Returns & Refunds
You can return your order within 30 days of receiving it. Items must be unused and in original packaging. Please note: the cost of return shipping is the customer's responsibility unless the item is damaged or incorrect. Learn more in our Return and Refund Policy.
Once we receive and approved your return, refunds are processed within 7 working days to the original payment method.
Payments
We accept Visa, MasterCard, Maestro, American Express, PayPal, Google Pay, Apple Pay, and Shop Pay.
Common reasons include insufficient funds, incorrect card details, or bank restrictions. Try another method or contact your bank for help. Troubleshooting tips are in our Payment Policy.
Delivery Issues
If your package is missing or delayed beyond the expected timeframe, contact us. We’ll investigate and offer a replacement or refund if needed. Get help in our Shipping Policy.
If you're unavailable, the courier will attempt redelivery or leave your package at a local pickup point. You’ll receive notification with instructions.
If you didn’t find your answer in the FAQs, our support team is here to help with anything—orders, shipping, returns, and more.
You can also reach us through the Inbox messenger by clicking the chat icon at the bottom right.
Contact us anytime and we’ll get back to you as soon as possible.
Trade name: Threads Crafts
Full company name: Bars Ecom B.V.
Chamber of Commerce (KvK) registration number: 94465835
VAT number: NL866787896B01
Registered office address: Klokgevel 27, Assendelft, Noord-Holland, 1566 LM, Netherlands
Customer support email: support@threadscrafts.com
Customer support phone: +12513734994
Customer Service Opening Hours:
(AEDT) - Australian Eastern Daylight Time
Monday to Friday: 09:00–17:00 AEDT
Saturday and Sunday: 11:00–15:00 AEDT
Questions? Contact us now! We respond within one day.
